Help
How can we help?
Most answers are below. If you still need us, write to us and we'll reply as soon as we can, usually within 12 hours.
Write to us about anything: a question, a problem, an idea or a kind word. We read every message and usually reply within 12 hours.
- Tell us the email address you use for s'nooz.
- If something looks wrong, add a screenshot and say which screen you were on.
- Never send us your password or a sign-in code. We will never ask for them.
From the app
Tap the help icon at the top of any screen in s'nooz. It opens a message to us with the right details already filled in.
Common questions
Quick answers
I didn't receive my 6-digit code
Check your junk or spam folder, and search your inbox for "s'nooz". Codes come from noreply@snooz.club. Still nothing after a few minutes? Request a new code from the app.
My invitation link doesn't work
Install s'nooz, sign up with the email address the invitation was sent to, then open the link again on your phone. If it still fails, ask the person who invited you to send a new one.
I forgot my password
On the login screen, tap "Forgot password". We'll email you a 6-digit code to set a new one.
How do I delete my account?
In the app, go to Settings, then Privacy, then Delete my account. Your account, notes, gift log, wishlist and photos are deleted permanently. Can't open the app? Delete it by email
How do I get a copy of my data?
In the app, go to Settings, then Privacy, then Export my data.